Hzyg Privacy Policy — Our Commitment to Protecting Your Data

01 What Data Do We Collect?

Hzyg collects certain personal information in order to provide its services. We only collect what is genuinely necessary — nothing more. Below is a detailed breakdown across three main categories.

The information you provide at registration forms the primary basis of your data. Additional information may also be stored when you contact our support team or submit a complaint.

02 How is the collected information used?

Hzyg is fully transparent about how your data is used. There are no hidden agendas. Below is a detailed breakdown of exactly what your information is used for:

• Account Management: To create, verify, and maintain your account.
• Payment processing: Securely managing financial transactions to process deposits and withdrawals.
• Customer Support: To assist with your questions, complaints, and any issues you may have.
• Marketing communications: To send you bonus offers, promotions, and important updates, with your consent.
• Fraud Prevention: To detect multiple accounts or suspicious activity.
• Responsible Gaming: To identify unusual gaming patterns and provide timely support.
• Service improvement: To analyze user experience and help improve hzyg.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

We never use your data for any purpose beyond what is described in this Privacy Policy. If we ever need to use it for a new purpose, you will be informed in advance and your consent will be obtained where required.

03 Who Do We Share Your Data With?

Hzyg never sells your data. Limited information may be shared with trusted partners solely to operate our services, and every such arrangement is governed by a strict confidentiality agreement.

• Payment processors: Mobile Banking, Nagad, Rocket — for processing transactions.
• Game Providers: Licensed third-party game studios that supply games on the hzyg platform.
• Identity verification service: Regulated verification provider used to complete the KYC process.
• Legal Authorities: To comply with legal obligations under court order or government directive.

04 Cookies & Tracking Technologies

Hzyg uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience and keep the site functioning properly.

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to stop working.

05 How long is data retained?

Hzyg does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Account Information: For the duration your account is active, and for up to 5 years after closure (for legal compliance purposes).
• Transaction Records: Up to 7 years after the last transaction.
• Support Conversations: Up to 2 years after the issue is resolved.
• Log Files: Automatically deleted after 90 days.
• Marketing consent: Deleted immediately upon withdrawal of consent.

Once the specified retention period has passed, data is securely deleted or anonymized so it can no longer be linked to any individual.

06 Security measures

Hzyg protects your data with industry-leading security technology. Our security team monitors systems around the clock and responds immediately to any suspicious activity.

• TLS/SSL 1.3 Encryption: Latest encryption technology applied to all data transfers.
• AES-256 Encryption: For sensitive data stored in the database.
• Two-factor authentication (2FA): An option you can enable on your account for an extra layer of security.
• Regular security audits: Periodic audits conducted by independent third parties.
• Firewall & DDoS protection: To protect against external attacks.
• Restricted Access: Only authorized personnel can access specific data, strictly on a need-to-know basis.

07 Your Rights

Hzyg believes you should have full control over your own data. Your key rights are outlined below:

To exercise any of your rights, please contact our support team. We typically respond within 30 days.

08 Protection of Minors

Hzyg strictly enforces an 18+ policy. We never knowingly collect data from anyone under the age of 18. If we become aware that a minor's data has been collected, that information will be deleted immediately and the associated account will be closed.

During registration, we verify your national ID or other government-issued documents to confirm your age. Registering with a fraudulently misrepresented age is a violation of our Terms and Conditions.

09 Third-party services & links

The hzyg platform integrates certain third-party game and payment services. These services have their own privacy policies, and hzyg is not responsible for their practices. That said, we only partner with providers that maintain high data protection standards.

• Game provider studios that process your gaming session data.
• Payment gateway providers who securely process transactions.
• Identity verification providers who assist with the KYC process.
• Analytics tools that collect anonymous usage statistics.

We have a Data Processing Agreement (DPA) in place with each third-party provider, ensuring they may only use your data for the specified purpose.

10 Changes to the Privacy Policy

Hzyg may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address at least 14 days in advance and display a notice on the site's homepage.

Continued use of the site following any changes will be taken as your acceptance of the updated policy. Previous versions of the policy are available upon request.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We take all requests seriously and typically respond within 3 business days.